FAQs

1. How do I know when my order has shipped?

You will receive a confirming email which will provide your UPS tracking number. You may check the progress of your order at any time through the UPS tracking system.

2. How long will it take for my order to arrive?

We will ship your order within three working days. We are located in California so the exact delivery time depends on where you are located. Please check with the UPS tracking service online at ups.com for your scheduled delivery date.

3. Can I place an order over the phone?

We can only accept orders online.

4. What is the difference between the standard EZ Reacher and the EZ Reacher Pro?

The only real difference is the handle. The Pro model has a newly designed ergonomic handle with a co-molded grip and a lock. It is more comfortable than the standard handle. The rest of the tool is identical.

5. How much will my shipping charges be?

After you have entered the billing and shipping information, the shipping charges will be available for you to select before you actually place your order.

6. Are your products available through other distributors, and can they be purchased using purchase orders?

Reacher.com can only accept online orders with Master Card and Visa payment. If you need to purchase using a PO, then you may call our manufacturer Arcoa Industries (888-628-0787) to ask them for a referral to another distributor who can accept a PO for you.

7. What is your full company address and contact info—it is not on your web site.

Reacher.com does not have a physical business location since we operate entirely online and have our orders drop shipped to our customers. Our phone, fax and email address are listed in Contact Us. Email contact is the most efficient but phone messages and faxes are monitored daily.

8. Will my personal information be kept private?

It is our policy that Reacher.com will not ever under any circumstances share any of your data with any other person or company.

9. What will I receive if I opt in for your newsletter?

Special promotions and new product announcements are sent out periodically to our customers so that they can keep up with what’s new at reacher.com. p>